VoIP, also known as Voice over Internet Protocol, is now one of the most affordable ways to provide your business with an effective and efficient phone system. Individuals who use Business VoIP appreciate the many features and flexibility that come along with this telephone service. Those who need to connect their business with a telephone line often prefer utilize Hosted PBX phone systems. This way, they do not have to worry about the long distance charges often incurred by individuals who own their own phone system. Instead, they can simply call the number from their computer and get a good service at an affordable price.
Business VoIP generally uses the Internet to make telephone calls.
In order to do so, it uses sip trunking. SIP trunks, or gateway servers, allow you to have your very own IP-based telephone system without having to maintain and operate a traditional public switched telephone network. Although, using voip services often times means using a toll-free phone number, it does not mean you have to pay costly long distance rates. Instead, you can enjoy the same features provided by your traditional telephone system, while saving money and cutting back on the amount of time you spend talking on the phone.
The features available with a VoIP phone service include auto attendant, call forwarding, call waiting, call forwarding, conference calling, music on hold, night dialing, night service, ring-tone compatibility, and many others. The auto attendant is a feature that allows you to receive calls with different information based on your preferences. For example, when you receive a call that you do not want to receive, you can set it so that other numbers in your list will not be called. The auto attendant can even ask you to wait on hold before picking up the call. This feature is especially useful if you are traveling and would rather your call be received in the event you get a busy signal.
Another feature available with many plans is SIP trunking.
SIP trunks allow you to place one number on a server, which then forward calls to a specific phone number, or a number that is assigned to you. You can choose the number and/or server that you would like to use for your voice services. Some companies also offer both features together, which allow you to place one voiP line in one location, and a traditional telephone line in another location. This type of set up allows you to place your home phone number on the server and allow the server to route calls to your home phone.
One thing to keep in mind when using sip trunking is that the voice quality of your phone calls may suffer. This is not normally a problem, as long as the broadband connection speed you have access to is high. If you do a good job with handling VoIP calls, however, this aspect of utilizing the features of VoIP Phone Service will not be of notice. For instance, using a high speed internet connection to make and receive VoIP calls while connected to a slow dial-up modem will make both calls poor. There will also be times when you receive an error message when using VoIP services that have been set up with inferior connections.
Some providers of VoIP services do offer options that will allow you to manage your calls using a PC or laptop. With some of these systems, you will be able to configure your VoIP phone system using desktop software. In fact, some of these systems are so easy to use that you may forget you are using a computer. You will be able to view all of your current call logs, call reminders, and set up automatic reminders. This makes managing your voice mail a breeze, as well as it simplifies sending e-mails.
Many providers of VoIP services have also offered advanced features that you might not find in other types of systems. For example, some of them will allow you to create caller ID, which will allow you to see who is picking up the phone. This can be very useful, especially when you are trying to sell a product or service, and you want to be sure that only interested parties are calling. Some voice over IP providers will even allow you to configure what happens when someone hangs up on the line, regardless of whether you are the one answering it or not. It is also possible for an operator to broadcast a special accent, just like an operator would in a traditional phone line, if you prefer a bit of professionalism with your VoIP service.
Many of the new VoIP services are offering several different kinds of trunks. Most companies offer three to five different trunks, depending upon how complex you need your VoIP system.
- Many VoIP providers also offer additional features such as ACD, call forwarding, and even conference calling at no extra charge.
- Advanced features such as these are usually only offered by higher-end telecom providers and for most people are not necessary.
- Even with these, however, the extra cost can make using VoIP services more appealing than going with traditional telecom.